FAQs

What do you have Gluten Free in the bakery?

  • The entire bakery is Gluten Free.
  • The owner/baker and her daughter are also Gluten Free.
  • We are Certified Gluten Free! (since October 1st, 2019)

Why can’t you cut my bread? We cannot slice warm bread:

  • It tears the dough.
  • It makes the slices stick to each other.
  • it breaks the blades of our beloved bread slicer.
  • In the case of Sourdoughs, they are hand-sliced and we can only do it the next morning. 

When can you cut bread?

  • On a non-humid day, we can usually cut yeast bread in the afternoon 2pm.
  • Best time to cut bread is when it has totally cooled to room temperature towards the end of the day.

How do I keep my bread as fresh as possible, at home?

  • We do not use preservatives, and only the minimum of sugar (a natural preservative used in big quantity) so: slice it, bag it, and freeze it (is the best).
  • The bread will mold within a day or two if left on the counter.
  • It is best when kept in a fridge or freezer from day 1; simply toast, or warm up, slices as needed. The sourdoughs are typically more resistant, but do not abuse! LOL!

Is shipping available?

  • For the GTA, we have partnered with a courier. They calculate cost based on postal code and delivery is made between 10am and 6pm usually, based on the amount of delivery they have among all clients.
  • Outside of GTA we use major shipping companies and we nearly always find better rates then the ones quoted on our website, which means we refund you the difference whenever possible.
  • Delivery is available Tuesday to Saturday, preorders are done 48 hours in advance.

Do you have all breads all the time?

  • No. We alternate the kind of breads we bake because we literally can’t bake them all every day: all our bread is baked, from scratch, in-house. Croissants, too! It is ALWAYS best to pre-order online, or call us, to make sure we have the bread you want.
  • If the bread you want is not on our morning baked it is because we alternate and you will most probably find it in our fridge or freezer.

What is your loyalty program?

  • Purchases over $20 before tax earn 10 points (limit of 10 pts. per day)
  • At 100 points, you get $10 off your next purchase!
  • We need your name, phone number, and email, to add you to our program

When I place an order, how long will you keep it for me?

  • We will first call you to remind you of your order and keep your order in the bakery for 7 days after which due to space we will no longer keep it and dispose of it without reimbursement.

When can I get a refund?

  • We will refund when at least 75% of the product is brought back to the bakery and we can see that something was wrong with the texture. We do not reimburse if it is a matter of taste or if it was not stored properly, remember, we do not use preservatives nor additives.

Instructions to cut your sourdough

  • It is best to wait for the bread to be completely cool. For best texture, leave the bread in the plastic bag as it will allow the moisture to transfer to the crust and make cutting the bread much easier. Then, with a serrated knife and a little bit of oil of your choice on the blade, just cut your sourdough bread the thickness you desire.

Instructions to bake croissants at home

For morning croissants

1.     Night before, take croissants out of the freezer and put either in your fridge on a tray if you house is really warm, or if your house is at around 72degrees, you can leave them on a tray, covered with a plastic  to prevent drying.

2.     In the morning, we love spraying them with water just to bring back the moisture, preheat the oven at 350 Fahrenheit.

3.     Just before putting the croissants in the oven, egg wash the croissants or use any vegan substitute (coconut oil, margarine, etc).

4.     Once the oven is at 350,Fahrenheit, bake your croissants for 15-20 minutes or until golden to your liking.

5.     Enjoy!

You can also take them out of the freezer, put them in your oven with only the light open for 2-3 hours. Preheat your oven and follow steps 3 to 5!!!!

Thank you for being part of our family!

The TBE Family!